Fast food giant Papa John’s has named Steve Ritchie its new CEO, with the company noting the considerable amount of experience he brings to the table. Ritchie started with the business in 1996, working as a customer service representative before beginning to make his way up with the company. After being with Papa John’s for a decade, he became a franchise owner in 2006 and began opening a number of his own stores across the state. This led to a considerable amount of success for both Steve Ritchie and the company as a whole. Because of that, he quickly began moving up the corporate ladder within the business.
During the first few years that he was a franchise owner, Steve Ritchie was able to increase leadership in operations capabilities. This got the attention of many upper management figures within Papa John’s. As a result, he was promoted to Chief Operating Officer in 2014. Since then, he’s continued to have quite an impact on the fast food retailer’s revenues and operations. This subsequently led to Ritchie being given the job of company President in 2015. Many in the company have noted that Ritchie has excelled at each of the roles that he’s held within the industry giant.
With the role of CEO, Steve Ritchie will have a significant hand in Papa John’s global development. This will include a focus on the likes of customer experience, marketing, and much more. Over the past few years, Ritchie has helped to promote a variety of programs that focus on the company’s team members. This has had a positive effect on how these team members can interact with customers, helping to improve and enhance customer engagement while promoting long-term customer loyalty. Speaking about the new position, Steve Ritchie has said that he looks to deliver world-class experiences for each of Papa John’s customers.