Paul Herdsman Founded NICE Global in 2014
A native of Kingston, Jamaica, Paul Herdsman is now a Florida resident while his nearshore business solutions company interests are based in Montego Bay, Jamaica. His company, NICE Global provides solutions to US-based companies that do not want to rely on automated answering systems that frustrate their customers.
Paul’s business also provides off-hours customer support and sales services such as cross-selling and up-selling. This firm also provides technical support and back-office operations that are essential to keeping a business of any type running smoothly.
NICE Global CEO and Co-Founder Paul Herdsman Shares Important Lessons He has Learned
Entrepreneurship can be a difficult path to follow. There are so many decisions that must be made without any certainty in the outcome. The risk of these leaps of faith can be diminished when you prepare for them as well as you can. Founding a company and seeing through to a successful outcome takes a lot of work. And once you have grown your business to a profitable level, keeping it there is also challenging.
Keeping your firm successful hinges on some key points such as employee retention, creating a culture that encourages your employees to excel, and providing top-level customer service. These points are the foundation of a successful company that will prosper over the long term.
Culture is an important part of a firm’s continued success, as it will help you to attract the best and brightest people, will encourage them to give their responsibilities the dedication that is necessary, and happy employees provide the best customer service because their pride in the firm is evident in how well they do their daily job.
Want to learn more about how Paul Herdsman achieved and maintains his success? Read more about his latest tips HERE!